Refund policy

Eligibility for Refunds:

  • Refunds or replacements are available if a product arrives damaged, spoiled or missing on delivery. This includes gift sets: a damaged basket, its decorations, or any item listed in the set.
  • Report the issue on the day of delivery. Our blends are fresh and perishable, so the day of delivery is the window we can act on.

Refund Process:

  • Message us on WhatsApp at +91 98209 77181 or email info@nutjustmilk.com with your order number and a clear photo of the damaged, spoiled or missing item.
  • Once you have reported it, we come back to you within 24–48 hours with a replacement or a refund.

Refund Method:

  • Once approved, refunds are processed to your original payment method or as store credit, based on your preference.
  • Refunds typically take 5–7 days to reach you after approval.

Changing or Cancelling an Order:

  • Everything is made fresh to order, so we build the next morning's delivery list at 9 PM the evening before. Message us on WhatsApp at +91 98209 77181 before 9 PM with your order number and we will change or cancel your order at no charge.
  • After 9 PM the order has already been made and loaded for the morning run, so it can no longer be cancelled.
  • Subscriptions can be paused, skipped, rescheduled or cancelled at any time — just message us on WhatsApp.

Non-Refundable Situations:

  • Refunds will not be issued if the product has been tampered with after delivery, or if the issue is reported after the day of delivery.
  • We do not offer refunds for cases where the customer changes their mind after purchase.

Contact Information: